Refund Policy

1. Scope

This Policy applies to paid Telegram To MT4/MT5 Copier subscriptions and related digital services sold by Raiverr Digital, a company established in Malaysia. Stripe currently processes payments for Raiverr Digital. This Policy does not govern fees charged independently by Telegram, MetaAPI, MetaTrader providers, brokers, VPS providers, banks, or other third parties.

2. Cancellation is different from a refund

Cancellation stops a subscription from renewing. Unless checkout or mandatory law states otherwise, access continues through the billing period already paid for. A refund returns all or part of a completed payment after Raiverr Digital reviews or is legally required to approve the request.

Cancel before the next renewal date if you do not want another recurring charge. A cancellation request does not automatically refund an earlier or pending charge.

3. No general commercial money-back guarantee

Raiverr Digital does not currently offer a general 14-day commercial money-back guarantee or a blanket refund for change of mind after access has been supplied. This does not affect any statutory cooling-off, withdrawal, conformity, repair, re-performance, price-reduction, refund, or other right that applies to you and cannot be waived.

In some countries, a statutory withdrawal period may apply to a distance contract, and the effect of requesting immediate digital-service performance may depend on local law and the consents given at checkout. We will honour rights that apply to the transaction.

4. Requests we will review

Contact us promptly if:

• the same Raiverr Digital purchase appears to have been charged more than once;
• you do not recognise or did not authorise a charge;
• you paid but Raiverr Digital did not supply the purchased access after a reasonable opportunity to investigate and correct the issue;
• the paid Service was materially different from the applicable order description and could not be brought into conformity within the remedy period required by law;
• we confirmed cancellation before renewal but a later renewal charge was still completed because of an error within our control; or
• applicable law gives you a non-waivable right to a refund, withdrawal, re-performance, or price reduction.

5. Situations not normally refundable

Subject always to mandatory rights, we do not normally refund because:

• you changed your mind after the Service was supplied or used;
• you forgot to cancel before renewal or did not complete the cancellation steps;
• a trade lost money, was delayed, slipped, duplicated, rejected, parsed incorrectly, or produced a result you did not expect;
• your signal source, broker, Telegram, MetaAPI, MetaTrader, VPS, internet connection, device, operating system, antivirus, or other third party failed or changed;
• your computer, VPS, expert advisor, WebRequest settings, credentials, account mapping, risk settings, or execution mode were incorrectly configured;
• your account was restricted for non-payment, unlawful use, a security threat, or a material breach; or
• you did not use an available subscription or feature.

6. How to request review

Use the online refund review form. Include the account email, charge date, amount, currency, Stripe invoice or receipt reference if available, reason for the request, and relevant troubleshooting or cancellation details.

We aim to acknowledge a request within 3 business days and communicate an outcome within 14 business days. Complex fraud, technical, payment-provider, or legal investigations may take longer; if so, we will provide an update.

Do not email a full payment-card number, password, Telegram session string, MetaAPI token, or broker credential. We may request reasonable verification to protect the account and payment method.

7. Review and remedies

We assess the order, delivery and usage records, cancellation status, communications, payment-processor information, and applicable law. We may first offer access restoration, correction, re-performance, or another remedy where the law allows it. If a refund is approved, it may be full or partial as appropriate to the issue and legal requirement.

We will explain the outcome. Nothing in this Policy requires you to accept a repair or re-performance where mandatory law gives you an immediate refund or another remedy.

8. Refund processing

Approved refunds are submitted through Stripe to the original payment method. After submission, card refunds commonly appear within 5 to 10 business days, although timing depends on the card network and issuing bank. A refund does not necessarily cancel a still-active subscription, so confirm the subscription status separately.

Any currency conversion difference, bank fee, or third-party fee is handled according to the payment provider's rules and applicable law.

9. Unauthorised charges and disputes

For a suspected unauthorised payment, contact us and your payment provider promptly, secure the related email and Raiverr Digital account, and follow your bank's fraud instructions. Contacting us first about an ordinary billing problem may allow faster investigation, but does not waive a lawful chargeback, card-dispute, complaint, or court right or shorten a statutory deadline.

10. Statutory rights

This Policy is a commercial policy and is not intended to replace mandatory consumer law. If a term conflicts with a non-waivable right that applies to you, the mandatory right prevails. Business customers may have different rights from consumers.

11. Contact

For cancellation, invoice, duplicate-charge, tax, or refund questions, email support@telegramtomt5copier.com with the subject Billing question.